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STANDARD DELIVERY
Orders received through the Website for delivery to UK addresses will usually be processed and dispatched within two (2) to ten (10) working days, subject to availability of the Goods. We endeavour to dispatch same day if we can, but this is not guaranteed. At Christmas or other peak times processing may take longer, and we recommend express delivery if you are working toward a specific date. We generally use Royal Mail services for dispatch - and all delivery costs include postage, packaging, and packing administrative charges. First class is generally 1-2 days for delivery after dispatch but they ask to allow for up to 10 working days. Royal Mail does not take instruction on where to leave packages.
Larger orders and most kits are sent via a tracked service as standard and you will receive tracking information at dispatch.
MADE TO ORDER / PERSONALISED / FRAMING
Made to Order, Personalised or Framed items or those products of a bespoke or special order nature are usually delivered within five (5) to thirty (30) days of your order being placed. Personalised is normally five (5) to ten (10) working days and Framing and additional seven (7) to ten (10) working days on top. At peak times these lead times may be extended. All bespoke or personalised kits (unless specified otherwise) are classed as made to order. Other bespoke items may take up to 8-12 weeks e.g: hand stitched cushions and rugs.
EXPRESS
We offer an express delivery service for orders for delivery within the mainland UK. Expedited deliveries are RM 24 Tracked which is not guaranteed but generally arrives the next day. We will ship via this method on the same day if your order is available and received before 11am.
This option if available can be selected when you proceed through the checkout stages of the Website. Express Delivery orders will normally be delivered within 24 hours (or 2 business days, which ever is the longer) if your order is placed on a Monday, Tuesday, Wednesday, Thursday or Friday that is not a public holiday (“a Business Day”), subject to availability of the Goods. Orders not placed on a Business Day will normally be delivered within 24 hours of the next Business Day. This is not applicable to made to order items.
Premium Guaranteed services use a courier or Special Delivery pre - 1pm depending on the package. We do not offer Saturday delivery, unless this is shown. When selected we use Special Delivery or a courier Saturday delivery.
On all Express Services - the cut of time for that day is 11am. We cannot offer timed delivery slots. If no one is there to sign for the goods we reserve the right to charge for redelivery.
If an express service is selected and we cannot expedite your order, we will let you know and cancel the expedited element of your postage and revert the order to current standard delivery times.
Express is sometimes taken off line at peak times or during holidays as we are only a small team.
INTERNATIONAL
We do accept international orders to some destinations and the shipping costs reflect this. For delivery to addresses outside of the mainland UK delivery charges are calculated by territory. We ship via International Air Sure or Signed For or an equivalent service. Their service times vary according to destination but are normally within 14-21 days, but we have known them to be as fast as 2 days, although this is not guaranteed!
Tracking details will be emailed at point of dispatch to you. The flat fees quoted include packaging, packing and postage and we do have weight and size restrictions. Postal calculations may be amended subject to final order weight. Customers are liable for all local taxes and duties levied, and any non payment and therefore return of goods will be at the customers cost. If you have any questions prior to placing your goods please contact us in writing for details prior to placing your order.
Please refer to our Terms and Conditions for full details of all of our terms of service.
