COVID 19 & DELIVERY STATUS

CURRENT STATUS - OPEN WITH DELAYS

DISPATCH 2-10+ WORKING DAYS

Subject to supplies and demand .. plus we are small so please bear with us
Kits are sent Tracked Royal Mail - but there are delays with their system
~ STITCH CLUB ships towards the end of the month all together ~

THANK YOU FOR UNDERSTANDING

Due to incredible demand (thank you) but limited packing staff due to isolation (me), as well as supplies, we are limiting our collection that is available for shipping.  Please join our mailing list if you want to make sure you have access to  any special offers.   


If you want to preorder any kit that is out of stock - then please email here as we may have a few studio stashes and will let you know.  We may even be able to pack it for you as a special order.  Non key kit orders take longer, but if they are shown as in stock then we should be able to ship them.

THANK YOU for choosing our kits to add some making joy to your isolation ...

The current pandemic has bought with it a set of challenges..  whilst we have no idea (like many of you) how this will impact us over the coming months, our priority is to remain safe and ensure we take measures to reflect this. We are so happy that so many of you are adopting crafts to while away hours at home creating something lovely.  We hope that our crafts will help ease some of your anxieties...  we just need to let you know a few things:


  • We are a SMALL BUSINESS ... We, like many, are juggling family and personal challenges, illness and isolation.  
  • RANGES we have key lines which are still shipping to help us streamline packing 
  • We REALLY APPRECIATE YOUR SUPPORT and business, but please understand that everything may take a little longer than normal.
  • SUPPLY is limited so we are often waiting for wool orders (sorry) but it is on its way!
  • WOOL for stitch kits is low - so we are substituting similar colours. The UK dyers remain behind
  • NEEDLES there are pretty much no 12mm wooden knitting needles in the EU - so we are substituting with our premium coloured needles for now
  • NO GIFT BOXES but premium tissue, wrap, gift card and a tote with every order packed in a premium eco postal box.
  • DELIVERY is via Royal Mail who are still collecting from us, most kits are tracked.
  • LEARN we have a comprehensive (and expanding) range of videos and instructions in our CRAFT SCHOOL which are available to use
  • We are not shipping gift boxes - but a tote (varying sizes) with every order and a new premium postal box with tissue and a card in each box.  Letter box gifts are wrapped for you.

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SIGN UP FOR THE LATEST UPDATES

We are going to be offering exclusive digital content and ideas for our subscribers .. as well as posting the latest news and updates.  Please subscribe to get involved

#stayhome #staysafe

ROYAL MAIL UPDATES

ROYAL MAIL ADVISE THE FOLLOWING:

"Special Delivery Guaranteed by 1pm.  We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date. In addition we will not during this period offer our Consequential Loss service and we will not accept any related claims."


FIRST CLASS AND OTHER DELIVERY SERVICES

May not be as quick as normal and are not running at 24 hours. First class is up to 10 days+ 


TRACKED

Items are not updating on the system as quickly as normal - we are finding that they are taking 2-4 days longer than the normal 24-48 hours, depending on your local depot.  Tracked 24 and 48 are not always to their normal timescales.


Any signed for items, will involve no contact with the customer and so please advise a SAFE PLACE online with Royal Mail if you are concerned where they may leave it or for more details.




THANK YOU FOR YOUR SUPPORT & UNDERSTANDING
#staysafe #stayhome #crafteratti