We encountered significant delays at the start of 2023 as we changed our fulfillment and support systems. This was compounded by Royal Mail strikes.. alongside a loss of our back of house data. Please accept our apologies if you have been affected by this.

We are currently updating to a second generation system and new fulfillment chain. We are also putting more items on digitally for instant download.

Whilst all our new launches are designed and ready to go, we have taken the decision to reduce our collection of STITCH KITS online until we catch up, please be aware that any placed may take longer, but will be on their way.

During this period there have been the following impacts:

• STITCH KITS - are delayed and we are catching up as quickly as we can
• STITCH CLUB - is on schedule but we are limiting the quantities to prioritise our VIP subscribers
• KNIT / YARN - are shipping quickly
• SALE ITEMS - are shipping quickly
• BOOKS - are shipping quickly
• DIGITAL and PATTERNS - are instant!

Please accept our apologies whilst we onboard our new systems and support. We have no express at this time.

See also our terms

• We normally ship via First Class on small items and Tracked on kits and larger orders (incl yarn)
• We ship international tracked and signed on shipments up to 2kg - anything over this is at courier cost
• Digital orders receive an email with a link for download and are fulfilled instantly!
• We aim to dispatch kits which are made to order within 1-10 business days, depending on current demand.  It can be longer at busier periods
• Custom makes will have different lead times if they are hand made.
• Stitch Club ships all together, at the end of the month
• Express cut off for same day dispatch is 11am on business days only - otherwise it will fall onto the next business day
• Framing takes an additional 5-10 days as it is with an external framer, we cannot ship this express or internationally

If you have any questions please use the help button

Orders received through the Website for delivery to UK addresses will usually be processed and dispatched within two (2) to ten (10) working days, subject to availability of the Goods.  At Christmas or other peak times processing may take longer, and we recommend express delivery if you are working toward a specific date, if it is available. We generally use Royal Mail services for dispatch - and all delivery costs include postage, packaging, and packing administrative charges. First class is generally 1-2 days for delivery after dispatch but they ask to allow for up to 10 working days. Royal Mail does not take instruction on where to leave packages.  

Larger orders and most kits are sent via a standard tracked service (2-3 business days) as standard and you will receive tracking information at dispatch.

We recommend you use the ROYAL MAIL Safe Place option 

Made to Order, Personalised or Framed items or those products of a bespoke or special order nature are usually delivered within two (2) to ten (10) days of your order being placed. Personalised prints are usually dispatched as standard prints but Framing is an additional seven (7) to ten (10) working days on top.  At peak times these lead times may be extended.

All bespoke or personalised kits (unless specified otherwise) are classed as made to order.  Other bespoke items may take longer and up to 30 days, please ask if you have any enquiry. Hand made items (like knits) depend on the item and demand

Digital / PDF products are automatically available after purchase, unless it is a pre order. These items are marked as fulfilled and satisfied as soon as notification or order is made. Download items are available for a limited time and it is up to the customer to ensure that they download these purchases in good time. If there is any issue with download then please let us know.

Please note all made to order and digital items are classed as non returnable as per the terms. Starting of the work at point of confirmation of order is classed as processed. Please see terms for details.

We offer an express delivery service for orders for delivery within the mainland UK.   Express is sometimes taken off line at peak times or depending on current lead times, as we are only a small team.

Expedited deliveries are RM 24 Tracked which is not guaranteed but generally arrives the next day. We will ship via this method on the same day if your order is available and received before 11am.This option if available can be selected when you proceed through the checkout stages of the Website.  Express Delivery orders will normally be delivered within 24 hours (or 2 business days, which ever is the longer) if your order is placed on a Monday, Tuesday, Wednesday, Thursday or Friday that is not a public holiday (“a Business Day”), subject to availability of the Goods. Orders not placed on a Business Day will normally be delivered within 24 hours of the next Business Day. This is not applicable to made to order items.

Premium Guaranteed services use a courier or Special Delivery pre - 1pm depending on the package.  We do not offer Saturday delivery, unless this is shown. When selected we use Special Delivery or a courier Saturday delivery. On all Express Services - the cut of time for that day is 11am. We cannot offer timed delivery slots. If no one is there to sign for the goods we reserve the right to charge for redelivery.

If an express service is selected and we cannot expedite your order, we will let you know and cancel the expedited element of your postage and revert the order to current standard delivery times.

We do accept international orders to some destinations and the shipping costs reflect this. For delivery to addresses outside of the mainland UK delivery charges are calculated by territory. We ship via International Air Tracked or Signed For or an equivalent service. Their service times vary according to destination but are normally within 14-21 days, but we have known them to be as fast as 2 days, although this is not guaranteed!

Tracking details will be emailed at point of dispatch to you.  The flat fees quoted include packaging, packing and postage and we do have weight and size restrictions. Postal calculations may be amended subject to final order weight and size and we will invoice any difference. Customers are liable for all local taxes and duties levied, and any non payment and therefore return of goods will be at the customers cost. If you have any questions prior to placing your goods please contact us in writing for details prior to placing your order.

Please refer to our Terms and Conditions for full details of all of our terms of service.